These terms and conditions apply to all bookings at Roberta’s Society, whether made via our website, by email, or by telephone. They contain important information about your stay, and we kindly ask that you read them carefully.
If you have any questions, please contact us:
By making a booking with us, you agree to these terms.
Your booking is confirmed once you receive a confirmation number from us. At this point, a binding agreement is entered into between you and Roberta’s Society.
We require a valid credit card to guarantee your booking. Roberta’s Society reserves the right to cancel a reservation if invalid payment details are provided and cannot be replaced.
Only guests listed on the reservation are permitted access to the rooms. Please inform us in advance if you wish to add additional guests.
All rates are quoted in Danish Kroner (DKK) and include VAT.
The total price of your stay will be confirmed at the time of booking. Depending on the rate selected:
A pre-authorisation may be taken on your card upon check-in to cover incidental charges.
Any additional charges incurred during your stay (e.g. food, beverages, damages or missing items) must be settled upon departure. If not, they will be charged to the card used to guarantee the booking.
Cancellation terms depend on the rate booked:
If cancelled after this deadline, or in case of no-show, a fee equivalent to the first two nights of the stay will be charged. The fee will not exceed the total value of the booking.
Early departures or changes reducing the length of stay after the cancellation deadline may be treated as cancellations and subject to the same charge.
A cancellation is only valid once confirmed in writing by us, including a cancellation number.
Cancellation terms for corporate agreements and group bookings may differ and will be outlined in the relevant agreement.
Roberta’s Society reserves the right to cancel bookings due to circumstances beyond our control. In such cases, any prepaid amounts will be fully refunded.
For security and in accordance with Danish law, all guests must present valid photo identification at check‑in so that we can accurately record your full name, date of birth and address of residence. This information is a statutory requirement and will be kept in our guest register.
Guests from outside the EU/EEA must also provide passport details and nationality information, as required by regulation.
Guests under the age of 18 must be accompanied by an adult.
We want Roberta’s Society to feel like a welcoming and comfortable home for all our guests. We kindly ask you to respect the following:
Respect & Conduct: Guests are expected to behave respectfully towards other guests, staff, and neighbours. We reserve the right to terminate a stay without refund in case of inappropriate or disruptive behaviour.
Noise: Please be mindful of noise levels, especially during evening and nighttime hours.
Smoking: Smoking is not permitted indoors – both in rooms, dorms and common areas. If this policy is not respected, a cleaning fee equivalent to DKK 1500 will be charged.
Accommodation & Use: Accommodation is intended for private accommodation only. Any commercial use (including photoshoots, filming, meetings, or events) requires prior written approval.
Food & Beverage: We offer food and beverage options in-house. Outside food and beverages are not permitted unless for medical reasons.
Pets: Pets are not allowed at Roberta’s.
Damages: Guests are responsible for any damage caused to rooms or property during their stay. Costs for repair, replacement, or additional cleaning may be charged.
Accidents: Any accidents or injuries must be reported to our team as soon as possible and within 24 hours.
Group bookings are subject to separate terms and conditions, including deposit, payment, and cancellation policies.
A rooming list must be provided to booking@robertassociety.com at least 14 days prior to arrival.
All charges must be settled according to the agreed terms. Any outstanding amounts not paid will be charged to the agreed payment method.
We take all reasonable care to provide a safe and secure environment. However, guests are responsible for their personal belongings during their stay.
Roberta’s Society is not liable for loss, damage, or theft of personal property, except where caused by proven negligence.
Nothing in these terms limits liability where it would be unlawful to do so, including liability for personal injury or fraud.
We process your personal data in accordance with our Privacy Policy.
Force Majeure
We are not liable for failure or delay in performance caused by events beyond our reasonable control, including natural disasters, strikes, or technical failures.
Legal Jurisdiction
These terms are governed by Danish law. Any disputes may be brought before the Danish courts.
Changes to Terms
We may update these terms from time to time. The version applicable to your booking will be the one in effect at the time of reservation.
Roberta’s Society is part of Kolpin Hotels. To protect the integrity and atmosphere of our spaces, the use of our property for commercial promotion, branding, or media production is not permitted without prior written approval. For more information on our Brand Policy, please check our website.
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